FAQs
Licensing & Usage
Yes! You can use our graphics to create digital products such as printable planners, stickers, and sublimation designs, as long as they are flattened, non-editable, and significantly altered from the original files.
Our digital files, including graphics and papers, are designed to be used as creative supplies rather than final products. This means they should be incorporated into your own unique designs, projects, or products rather than being resold or shared as-is.
Yes, you can use our graphics to create physical products like t-shirts, mugs, tote bags, and more!
Our license does not allow for our graphics, brushes, or elements to be included in PLR (Private Label Rights) or MRR (Master Resell Rights) products because that would allow others to redistribute them in a way that bypasses our licensing terms. If your PLR products contain original artwork that you’ve created from scratch using our brushes or elements as part of the process, that may be fine, but if the assets can be pulled out and reused, it would not be allowed.
*For additional information on our terms and commercial license, please visit our terms page here.
Downloading & Technical Help
Once you complete your purchase, you will receive an email with a download link. If you don’t see the email within an hour of purchase, please check your spam or promotions folder.
Our graphics are typically provided in PNG and JPG formats. Some products may also include Procreate brushes or layered PSD files, which will be clearly noted in the product description.
No, you do not need a Dropbox account to download your files. When you receive a Dropbox link, simply click on it, and you’ll see a “Download” button at the top of the page. Select “Direct Download” to save the files to your computer. However, if you have a Dropbox account, you can choose to save the files directly to your Dropbox for easy access. If you encounter any issues, try using a desktop browser rather than a mobile device.
Procreate brushes (.brush & .brushset files) and color swatches (.swatches files) must be downloaded and opened on an iPad using the Procreate app—they will not work on a computer. If you download the files on a desktop, you’ll need to transfer them to your iPad using AirDrop, Dropbox, Google Drive, or email before importing them into Procreate.
For step-by-step instructions, check out our Beginner Series where we walk you through the process in detail.
If you’re working with images, brushes, or templates on your computer, you’ll need to transfer them to your iPad to use in Procreate.
Here are some of the easiest ways to do this:
✅ AirDrop (Fastest for Apple devices)
✅ iCloud Drive, Google Drive, or OneDrive (Cloud-based storage)
✅ Send Anywhere or WeTransfer (Quick wireless transfer)
✅ USB Drive with an Adapter (No internet required)
Choose the method that works best for your setup! If you need more guidance on using Procreate, our Beginner Series includes step-by-step tutorials and access to a private community where you can ask questions.
Membership & Subscriptions
PLC Insiders is our premium graphics membership that gives you access to a extensive vault of exclusive graphics and digital papers (since 2017!). New content is added monthly, and members receive special perks and discounts.
If you cancel your membership, you will lose access to the Insiders content at the end of your billing period. You will not be able to log in and download previous membership content after your membership period ends.
No, we are unable to replace files once your membership has ended. As an Insiders member, it is your responsibility to download and safely store your files before your subscription expires. Once your membership is canceled or ends, access to the Insiders content is removed, and we cannot resend past downloads. We highly recommend backing up your files to a cloud service or an external hard drive to ensure you don’t lose access to your purchases.
Support & Additional Help
At this time, we do not offer custom design services, but we provide a wide variety of ready-to-use graphics, brushes, and digital kits to help bring your creative ideas to life.
Due to the nature of digital products, all sales are final. However, if you experience any issues with your files, please contact us, and we’ll be happy to assist.
You can reach us through our contact form here on our website. Please allow up to 24 hours a response during the business week. We do reserve the evenings, weekends, and holidays to be with our families.
If you don’t receive an email with your download link or order details, check the following:
1️⃣ Spam/Junk Folder – Sometimes, emails end up here, so be sure to check.
2️⃣ Your Subscription Status – If you previously unsubscribed from our emails, our system may not be able to send you purchase-related emails automatically.
3️⃣ Email Address – Double-check that you used the correct email at checkout.
📩 Still not seeing your email? Contact us at hello@pinklemonadecompany.com, and we’ll make sure you get access to your purchase!
Please note that while we do our best to respond quickly, we’re not available 24/7. You can expect a reply within 24 hours during the business week. Thanks for your patience! 😊